1. Casino Host Training
2. Casino Hostess Job Description
3. Casino Host Job Responsibility Duties
4. Casino Host Job Responsibility Job

A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or ' comps ') to players. Comps can range from complimentary meals, beverages, and show ( concert or theater) tickets right up to full accommodation in a hotel casino. The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino. His/her job description entails answering queries posed by casino player and resolving their complaints. His/her role is to please the players and ensure. Casino Host Job Description Example What Does a Casino Host Do? The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino. His/her job description entails answering queries. Paragon Casino Resort requires all Associates to consistently: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Exceed Guests expectations with quality and friendly service. Treat all Associates and Guests with respect, dignity, integrity and sensitivity.

A casino host is employed by a casino to deliver services to gamblers to help ensure that they become loyal patrons.

Nature of the work[edit]

A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or 'comps') to players. Comps can range from complimentary meals, beverages, and show (concert or theater) tickets right up to full accommodation in a hotel casino. A casino host will develop a relationship with every level of gambler, from first-timers playing quarter slots to high-profile multimillion-dollar gamblers (a high roller).

Comps issued by hosts vary greatly and can be anything from a free buffet coupon, overnight hotel accommodation and upgrade, or entertainment tickets, to luxurious villas and private charter flights to the casino. The level and issuance of these comps by the host is done using mathematical formulas that calculate a player's theoretical loss (also known as 'ADT' for average daily theoretical, or 'theo'), based on wager size, session length, and the house edge of the game. Based on this formula, the host will be authorized to re-invest a percentage of the house's theoretical win back into the player by issuing freebies with the aim of building a loyal relationship with the player.^[1]

Position in a casino[edit]

The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.^[2] The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared both among other hosts within the casino as well as with those at competing casinos.

In arts, entertainment, and media[edit]

• Deke Castleman's non-fiction book, Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr, focus on a prominent Las Vegas casino host.^[3]
• The TV series Las Vegas has a main character, Samantha Jane 'Sam' Marquez, who is a casino host.

References[edit]

1. ^'Casino Hosts Las Vegas - Explanation & Overview of Host Duties'. VegasGuy.com. Retrieved 2017-03-13.
2. ^'sagame66'. Retrieved 8 February 2019.
3. ^Castleman, Deke (July 31, 2004). Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr (Hardcover ed.). Huntington Press.

External links[edit]

• 'Meeting a Casino Host'. About.com.

Casino Host Training

Further reading[edit]

• Kaplan, Michael (August 6, 2016). 'Confessions of the Man Who Wins Big When You Lose It All in Vegas'. Thrillest.
• 'Employment - LAS VEGAS JOBS: Casino Host'. Review Journal.
• 'Learning about the job of a Casino Host'. Casino City Times.

57985

Casino Host

Valley Forge Casino Resort

King of Prussia, Pennsylvania 19406
United States

Jan 25, 2021

Feb 06, 2021

Full Time

Marketing

Casino Hostess Job Description

The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.

Job Duties

• Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
• Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
• Act as a resource to customers, by maintaining a working knowledge of the company’s facilities and initiatives and advising customers.
• Establish personal relationships with players providing assistance as required. Actively telemarkets to players to maximize their gaming potential.
• Responsible for creating incremental trips and increased gaming revenue in coded patrons.
• Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
• Promotes the success of the player club and marketing programs by explaining and advocating to customers.
• Records information on customers and updates computer files as needed.
• Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers. Promote positive customer relations.
• Compiles customer feedback and informs management of findings on a regular basis.
• Handles difficult guests and situations in a calm, timely and professional manner.
• Maintain the highest level of confidentiality. Has discretionary authority to extend complimentary slot play or match play.
• Responsible for maintaining a consistent attendance record.
• Assist in other duties and project as assigned.
• Complies with all casino rules and regulations.

Reports To

VIP Host Manager

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Qualifications

• High school diploma or general education degree (GED).
• Two years of customer service.
• Knowledge of database and player rating software required.
• Excellent communication skills, both written and oral.
• Friendly, outgoing personality required. Available to work flexible shifts, weekends and holidays.
• Ability to work in a noisy and smoky environment.
• Ability to obtain and maintain all necessary licensing.

Competitive Pay & Quarterly Bonuses

Comprehensive Benefits Package

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Casino Host Job Responsibility Duties

Casino Host Job Responsibility Job